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Will Virtual Customer Assistants dominate Customer Service by 2020?

Gartner has revealed that 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017.

Organisations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a VCA, according to Gartner research. They also report increased customer satisfaction and a 33% saving per voice engagement.

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Mobile Marketing Statistics and Tips for Small Business in 2018

The dominance and importance of mobile optimization is nothing new, but if you’ve been dragging your feet on taking action – or just haven’t had the time to get to it – this infographic might give you the push you need to finally act.

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The 7 Deadly Sins of Product Development

If one woman can make a baby in 9 months, then 9 women can make a baby in 30 days. Now you may laugh, but this is the most common problem in developing a new product. Throwing more resources at the problem and praying it goes away does not solve anything.

These are not only the 7 Deadly Sins of Product Development. If you have something to do with IT-Projects they will sound familiar to you too.

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Big Data is dead

Initially, the Big Data ecosystem was described with three Vs: Volume, Variety, and Velocity. This concept was very quickly further expanded so that it soon was four Vs, then five Vs, then seven Vs, nine Vs, and finally ten Vs. At this point the question needs to be asked of whether the term “Big Data” still actually makes sense, or if the concept hasn’t long since become completely watered down and indistinct. The variants Small Data, Little Data, and Smart Data only represent rescue attempts for a concept that really isn’t needed anymore today.

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