The official website of Simon Azzam
Culture is the most effective vehicle to energize the large-scale change that’s necessary to position a company to thrive. These four principles can help organizations ensure that culture stays top-of-mind for more than just a moment:
Continue reading “The Four Culture-Shaping Principles to Shift a Culture”
Gartner has revealed that 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017.
Organisations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a VCA, according to Gartner research. They also report increased customer satisfaction and a 33% saving per voice engagement.
Continue reading “Will Virtual Customer Assistants dominate Customer Service by 2020?”
The dominance and importance of mobile optimization is nothing new, but if you’ve been dragging your feet on taking action – or just haven’t had the time to get to it – this infographic might give you the push you need to finally act.
Continue reading “Mobile Marketing Statistics and Tips for Small Business in 2018”
If one woman can make a baby in 9 months, then 9 women can make a baby in 30 days. Now you may laugh, but this is the most common problem in developing a new product. Throwing more resources at the problem and praying it goes away does not solve anything.
These are not only the 7 Deadly Sins of Product Development. If you have something to do with IT-Projects they will sound familiar to you too.
We had a great dinner in the Restaurant Landhaus Liebefeld (formerly 17 Gault Millau Points).