We had a wonderful dinner in the Restaurant Panorama Hartlisberg (16 Gault Millau Points).
Author: Simon Azzam
The Four Culture-Shaping Principles to Shift a Culture
Culture is the most effective vehicle to energize the large-scale change that’s necessary to position a company to thrive. These four principles can help organizations ensure that culture stays top-of-mind for more than just a moment:
- Purposeful Leadership from the Top
- Personal Change
- Broad Engagement
- Focused Sustainability
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Will Virtual Customer Assistants dominate Customer Service by 2020?
Gartner has revealed that 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017.
Organisations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a VCA, according to Gartner research. They also report increased customer satisfaction and a 33% saving per voice engagement.
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Mobile Marketing Statistics and Tips for Small Business in 2018
The dominance and importance of mobile optimization is nothing new, but if you’ve been dragging your feet on taking action – or just haven’t had the time to get to it – this infographic might give you the push you need to finally act.
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The 7 Deadly Sins of Product Development
If one woman can make a baby in 9 months, then 9 women can make a baby in 30 days. Now you may laugh, but this is the most common problem in developing a new product. Throwing more resources at the problem and praying it goes away does not solve anything.
These are not only the 7 Deadly Sins of Product Development. If you have something to do with IT-Projects they will sound familiar to you too.