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7 Rewards Of A Great Customer Service Culture

It is not mere coincidence that these brands, known for their great service are also industry leaders in their various markets, this is because they have invested in developing a solid customer service culture. Various research has found clear correlations between a great service culture, employee engagement, customer loyalty, and profit.

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30 secrets to improve your Social Media presence

Although we will go through a couple of platforms individually and see some exclusive tips, here are 3 things that will help you improve your social media presence in general:

  1. Form your SM – SMART goals
  2. ROI vs Popularity
  3. Track, measure, sleep, repeat
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