It is not mere coincidence that these brands, known for their great service are also industry leaders in their various markets, this is because they have invested in developing a solid customer service culture. Various research has found clear correlations between a great service culture, employee engagement, customer loyalty, and profit.
If you’re still wondering if it’s worth it to start the transition to a customer-focused culture, here are 7 rewards to consider:
- Better Employee Engagement
- Better Trained Employees
- Improved Staff Retention
- Customer Loyalty
- More Referrals
- Higher Prices
- More Profits
- Bonus: A Strong Brand
Read the full article from Kelechi Okeke here on customerTHINK.